Reception staff can advise patients of each Doctor’s usual prices and billing practices.
All medicare rebatable items are sent through online to Medicare and reimbursement is then deposited into the patients’ nominated bank account within 1-3 working days. We do prefer an account to be paid in full upon completion of the consultation, however, patients may pay the gap and are asked to bring the Medicare cheque in ASAP after receiving it via mail.
If a patient has a problem we would like to hear about it. Patients are asked to speak freely with their Doctor about their concerns or they can write to us. We take all concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside the practice, they can contact the Health Care Complaints Commission at Locked Bag 18, Strawberry Hills NSW 2012 or phone 02 9219 7444.
A Patient’s medical is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members.
Although most problems should be dealt with at a consultation; a patient's doctor will always be available during normal surgery hours for emergency advice. Our staff are experienced in helping patients decide whether the matter requires an appointment, a return phone call from the practice, or urgent advice.